Last updated 23/10/2026

Privacy policy

1. About this policy

This Privacy Policy explains how Assembly Property Group Pty Ltd (ABN 90 702 764 270) (Assembly Property Group, we, us or our) collects, holds, uses and discloses personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

We provide strata management, building management, concierge and property consulting services in New South Wales. This policy applies to personal information we handle through our website, our services and our dealings with owners, occupiers, owners corporations, contractors, suppliers, job applicants and other people we deal with.

In this policy, personal information has the meaning given in the Privacy Act. It means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Personal information we collect

The kinds of personal information we collect depend on how you deal with us. It may include:

  • Contact and identity details – name, postal and email address, phone number, and (where required) identification documents.

  • Strata roll and ownership information – lot and strata plan details, owner and occupier names, addresses for service, tenancy and agent details, mortgagee details, and records of meetings, votes and proxies.

  • Levy and financial information – levy accounts, payment history, arrears and bank details needed to receive or make payments.

  • Building and concierge information – visitor and contractor logs, parcel and key registers, access card or fob records, car parking and vehicle details, move-in and move-out bookings, and CCTV footage where installed in a building we manage.

  • Service and correspondence records – maintenance requests, complaints, by-law matters, disputes, and our communications with you.

  • Contractor and supplier information – business and licence details, insurance certificates, work health and safety records and bank details.

  • Job applicant information – résumés, qualifications, referee details and interview notes.

  • Website information – your enquiries and the technical information described in section 6.

We only collect sensitive information (such as health information) where it is reasonably necessary and you consent, or where the law permits it. For example, we may record that an occupant needs assistance during an emergency evacuation.

You can deal with us anonymously or using a pseudonym for general enquiries. For most of our services, however, we need to identify you.

3. How we collect personal information

Wherever practical, we collect personal information directly from you – for example, when you contact us, complete a form, attend a meeting, use our owner or resident portal, or speak with our building or concierge staff.

We also collect personal information from third parties, including:

  • a previous strata managing agent, the owners corporation, its strata committee or building manager when we are appointed;

  • real estate agents, conveyancers, solicitors and other parties to a sale or lease;

  • contractors, suppliers, insurers and service providers to the buildings we manage;

  • public sources such as the NSW Land Registry Services title and strata plan records; and

  • referees and recruitment agencies, for job applicants.

If we receive personal information we did not ask for, we will decide whether we could have lawfully collected it. If not, we will destroy or de-identify it where lawful and reasonable to do so.

4. Why we collect, use and disclose personal information

We collect, use and disclose personal information to provide our services and run our business, including to:

  • carry out our functions as strata managing agent under our agency agreements and the Strata Schemes Management Act 2015 (NSW), including keeping the strata roll and records, issuing notices, convening meetings and managing levies;

  • operate trust accounts and keep records as required by the Property and Stock Agents Act 2002 (NSW);

  • arrange repairs, maintenance, insurance, compliance inspections and work by contractors;

  • provide building management and concierge services, including building security and resident safety;

  • respond to enquiries, requests, complaints and disputes;

  • meet our legal, regulatory and reporting obligations, including reporting to NSW Fair Trading's Strata Hub;

  • assess job applicants and engage contractors and suppliers;

  • send you information about our services, where permitted (see section 6); and

  • improve our services, systems and website.

We will only use or disclose personal information for another purpose if you consent, you would reasonably expect it, or the law requires or permits it.

Automated decisions

We do not use computer programs to make decisions about individuals that could reasonably be expected to significantly affect their rights or interests. Our systems may automate routine tasks, such as generating levy notices and arrears reminders, but our staff make decisions about individuals. If this changes, we will update this policy.

5. Who we disclose personal information to

Depending on the circumstances, we may disclose personal information to:

  • owners corporations, strata committees and other owners, as required or permitted by strata legislation (for example, strata roll inspections and meeting records);

  • building managers, concierge staff, contractors, tradespeople and suppliers engaged for a building;

  • insurers, insurance brokers, loss assessors, valuers, auditors and other professional advisers;

  • debt recovery agents and lawyers, for unpaid levies and legal matters;

  • government bodies, courts, tribunals and regulators, including NSW Fair Trading and the NSW Civil and Administrative Tribunal;

  • our IT, cloud software, document storage, payment and communications providers; and

  • an incoming strata managing agent, if our appointment ends.

We do not sell personal information.

We do not disclose personal information to recipients outside Australia.

6. Our website and direct marketing

When you visit our website, we and our website and analytics providers may collect technical information such as your IP address, browser type, device information, pages visited and the date and time of your visit. We use cookies and similar technologies to operate the website, understand how it is used and improve it.

You can set your browser to refuse or delete cookies, although some parts of the website may not work properly if you do.

If you submit an enquiry or contact form, we collect the information you provide and use it to respond to you.

Our website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

Direct marketing

We may send you information about our services if you have agreed to receive it or would reasonably expect to. Every marketing message will include a simple way to opt out, and you can also contact us at any time to opt out. We comply with the Spam Act 2003 (Cth). We do not use levy or strata roll information for marketing.

7. Security, retention, access and correction

Security

We hold personal information in secure cloud-based systems and, where necessary, in hard copy at our office or in buildings we manage. We take reasonable technical and organisational steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls, multi-factor authentication, staff training and confidentiality obligations on our staff and service providers.

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Retention

We keep personal information for as long as we need it for our services and to meet legal record-keeping requirements, including under strata and property agency legislation. When it is no longer needed, we take reasonable steps to destroy or de-identify it. Records belonging to an owners corporation are handed over to it, or to its new managing agent, when our appointment ends.

Access and correction

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us (see section 8). We will respond within a reasonable time, usually 30 days. We may need to verify your identity first.

We will not charge you for making a request, but may charge a reasonable fee for providing access. If we refuse access or correction, we will tell you why in writing and how to complain. Access to the strata roll and owners corporation records is also governed by the Strata Schemes Management Act 2015 (NSW).

8. Complaints, contact and changes

Making a complaint

If you have a question or complaint about how we have handled your personal information, please contact our Privacy Officer in writing. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the OAIC:

•      Website: oaic.gov.au

•      Phone: 1300 363 992

Contact us

Privacy Officer
Assembly Property Group Pty Ltd
Suite 1009, 185 Elizabeth Street, Sydney NSW 2000
Email: dc@assemblypropertygroup.com.au

You can request a copy of this policy in another form free of charge.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

Last updated: 23/10/2026